Cancellations & Refunds
- A minimum of 50% deposit is required to book in treatment appointments.
- We require at least 24 hours notice for any appointment cancellation.
- If you cancel within 24 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit.
- In the case of pre-paid treatments, the full cost of treatment will be forfeited.
- All deposits are non refundable.
- Refunds will be provided where required under the Australian Consumer Law.
- If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals.
- Pre-pays have a 12 month expiry date.
- 24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours, or do not attend the appointment, the treatment will be forfeited.
- You agree to these terms by purchasing pre-paid treatments.